Cookie Policy
Last Updated: October 16, 2025
Introduction to Cookies and Tracking Technologies
This Cookie Policy explains how VaultCoreSecurity ("we," "us," or "our") uses cookies and similar tracking technologies on our website at prodenix.com and related digital properties. This policy is part of our broader commitment to transparency and privacy protection, complementing our Privacy Policy and Terms of Use. What Are Cookies: Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit websites. They contain information that helps websites remember your preferences, authenticate users, and analyze website usage. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device for a set period or until manually deleted). Similar Technologies: In addition to cookies, we may use other tracking technologies including: web beacons (small graphic images embedded in web pages or emails), pixels (tiny invisible images that track user behavior), local storage objects (data stored in your browser), device fingerprinting (collecting device characteristics for identification), and software development kits (SDKs) in mobile applications. Why This Matters: As users of cryptocurrency hardware wallets and security products, you value privacy and control. We respect these values and use cookies responsibly, transparently, and in compliance with GDPR, ePrivacy Directive, and other applicable privacy laws. This policy explains what cookies we use, why we use them, and how you can control them.
Types of Cookies We Use
We categorize cookies based on their purpose and function: Strictly Necessary Cookies (Essential): These cookies are essential for our website to function properly and cannot be disabled in our systems. They enable core functionality such as: security and authentication (keeping you logged into your account securely); network management and load balancing; fraud detection and prevention; remembering your cookie consent preferences; enabling secure payment processing. These cookies do not require consent under GDPR as they are necessary for providing services you explicitly request. Functional Cookies (Preference): These cookies enable enhanced functionality and personalization, including: remembering your language and regional preferences; storing your display settings and interface customizations; retaining items in your shopping cart between sessions; remembering whether you've been shown certain notifications or messages. We use these cookies with your consent to improve your user experience. Analytics and Performance Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous information about: pages visited and time spent on each page; click patterns and navigation paths; device types, browsers, and screen resolutions; error messages and website performance issues; traffic sources and referral websites. We primarily use Google Analytics (configured for privacy) to gather this data, which helps us improve our website and Services.
Marketing, Advertising and Third-Party Cookies
Marketing Cookies: With your explicit consent, we may use cookies to deliver relevant marketing communications and measure campaign effectiveness. These cookies: track which marketing campaigns led you to our website; measure conversion rates for our advertising efforts; enable personalized email marketing based on your interests; prevent showing you the same advertisement repeatedly; help us understand which content resonates with potential customers. We only deploy marketing cookies after obtaining your clear, affirmative consent through our cookie banner. Third-Party Cookies: Some cookies on our website are placed by third-party service providers we partner with. These may include: Google Analytics: Web analytics service that tracks website usage patterns (anonymized where possible). Payment Processors (Stripe, PayPal): Cookies necessary to process transactions securely. Content Delivery Networks (CDNs): Cookies that help deliver website content efficiently and securely. Customer Support Platforms: Cookies enabling live chat and support ticket functionality. Social Media Plugins: If we integrate social sharing buttons, associated platforms may set cookies. Important Note: Third-party cookies are governed by the respective third parties' privacy policies. We carefully select partners and require them to comply with applicable privacy laws, but we do not control their cookie practices. We regularly review our third-party relationships to ensure they meet our privacy standards.
Cookie Duration and Data Collection
Cookie Lifespan: Cookies have varying durations depending on their purpose: Session Cookies: Temporary cookies that expire when you close your browser, typically used for authentication and security. Duration: until browser closure. Short-Term Persistent Cookies: Remain on your device for days or weeks, used for preferences and shopping cart retention. Duration: 7-30 days typically. Long-Term Persistent Cookies: Remain for months or years, used for analytics and long-term preference storage. Duration: up to 24 months, though most expire sooner. Analytics Cookies: Google Analytics cookies typically last 24 months, though we configure them for shorter periods where possible. All cookie durations comply with GDPR requirements for proportionality and necessity. Data Collected Through Cookies: Depending on cookie type, we may collect: Technical Information: IP address (anonymized where possible), browser type and version, operating system, screen resolution, device identifiers. Usage Information: Pages visited, links clicked, time on site, navigation paths, search queries on our site. Preference Information: Language settings, display preferences, consent choices. Security Information: Authentication tokens, session identifiers, fraud detection signals. Commercial Information: Products viewed, items in cart, purchase history (for logged-in users). We minimize data collection to what is necessary for each cookie's specific purpose and retain cookie data only as long as needed.
Your Cookie Choices and Control Options
You have comprehensive control over how cookies are used on your device. Cookie Banner Settings: When you first visit our website, a cookie consent banner appears allowing you to: accept all cookies; reject non-essential cookies; customize cookie preferences by category; view detailed information about each cookie category. You can change these preferences at any time by clicking the "Cookie Settings" link in our website footer or through the cookie management icon that appears on our site. Browser-Level Controls: All major browsers allow you to manage cookies through their settings. You can: block all cookies (may affect website functionality); block third-party cookies only; delete existing cookies from your device; set browsers to notify you when cookies are being set; use private/incognito browsing modes. Browser-Specific Instructions: Chrome: Settings > Privacy and Security > Cookies and other site data. Firefox: Settings > Privacy & Security > Cookies and Site Data. Safari: Preferences > Privacy > Manage Website Data. Edge: Settings > Cookies and site permissions. Opt-Out Tools: For analytics cookies, use Google Analytics Opt-out Browser Add-on. For advertising cookies, visit Digital Advertising Alliance opt-out page or Network Advertising Initiative opt-out tool. Do Not Track (DNT): While browsers offer DNT signals, there is no universal standard. We respect your browser settings and provide explicit cookie controls regardless of DNT status.
Legal Basis and Compliance
GDPR and ePrivacy Compliance: Our cookie practices fully comply with the General Data Protection Regulation (GDPR), ePrivacy Directive (Cookie Law), and other applicable data protection regulations. We process cookie data based on: Consent: For non-essential cookies (analytics, marketing, functional), we obtain your explicit, freely given, informed consent before setting cookies. Consent is granular (by category) and can be withdrawn at any time without affecting lawfulness of previous processing. Legitimate Interests: For certain functional cookies that improve user experience but aren't strictly necessary, we rely on legitimate interests, balanced against your rights and freedoms. Contractual Necessity: For essential cookies required to deliver services you've requested (e.g., processing your order), we rely on contractual necessity. Legal Obligation: For cookies necessary to comply with legal requirements (e.g., fraud prevention), we rely on legal obligation as our lawful basis. Transparency Requirements: We provide clear, comprehensive information about: what cookies we use; why we use each type; how long they remain on your device; who has access to cookie data; how to control or delete cookies. Children's Privacy: Our website and Services are not directed at children under 18. We do not knowingly collect data from minors through cookies. If we discover we've collected data from a child, we will delete it promptly. International Compliance: We ensure our cookie practices comply with regulations in Germany, Austria, Switzerland, the EU, and other jurisdictions where we operate.
Cookie Security and Data Protection
Security Measures: As a company specializing in cryptocurrency security hardware, we apply the same rigorous security standards to our cookie practices and data protection. Secure Cookie Transmission: All cookies containing sensitive information are transmitted over HTTPS encrypted connections using TLS 1.3 or higher. We implement Secure and HttpOnly flags on authentication cookies to prevent unauthorized access and cross-site scripting (XSS) attacks. SameSite attributes prevent cross-site request forgery (CSRF) attacks. Data Minimization: We collect only the minimum amount of data necessary through cookies for specific purposes. IP addresses are anonymized where possible in analytics cookies. We avoid collecting sensitive personal data through cookies. Access Controls: Cookie data is accessible only to authorized personnel on a need-to-know basis. We implement role-based access controls and audit all access to cookie-related data. Third-party partners are contractually obligated to protect cookie data and use it only for specified purposes. Storage and Retention: Cookie data is stored securely in encrypted databases or secure cloud infrastructure. We retain cookie data only as long as necessary for the purposes outlined in this policy. Upon consent withdrawal or cookie expiration, associated data is deleted or anonymized. Regular Audits: We conduct regular security audits of our cookie implementation and data handling practices. We review and update this Cookie Policy at least annually to reflect changes in technology, regulations, or our practices.
Mobile Apps and Alternative Tracking Technologies
Mobile Applications: If you use our mobile applications (iOS or Android), we may use technologies similar to cookies, including: Mobile Device Identifiers: Advertising IDs (IDFA for iOS, AAID for Android) that can be reset in your device settings. We use these only with your consent and never link them to cryptocurrency wallet data. Local Storage: Data stored locally on your device to maintain session state, preferences, and offline functionality. This data remains on your device and is not transmitted to our servers unless necessary for service functionality. SDKs (Software Development Kits): Third-party analytics and service SDKs embedded in our apps. We carefully vet all SDKs for privacy compliance and disable unnecessary tracking features. Mobile Cookie Controls: You can control mobile tracking through: iOS: Settings > Privacy > Tracking (App Tracking Transparency); Android: Settings > Google > Ads > Opt out of Ads Personalization; limiting ad tracking in device settings; reviewing and adjusting app permissions. Push Notifications: If you opt in to push notifications, we may collect device tokens and engagement metrics. You can disable push notifications anytime in device or app settings. Cross-Device Tracking: We do not engage in cross-device tracking to connect your activities across multiple devices without explicit consent. Any analytics that span devices are based on logged-in account activity, not covert tracking. Cryptocurrency Wallet Apps: Our hardware wallet companion apps do not use advertising or marketing cookies/trackers. They collect only essential technical data needed for device communication and functionality.
Updates to Cookie Policy and Contact Information
Policy Changes: We may update this Cookie Policy periodically to reflect: changes in our cookie practices or the cookies we use; new technologies or tracking methods we implement; updates to applicable laws and regulations; feedback from users and privacy advocates; enhancements to user control and transparency features. When we make material changes, we will: update the "Last Updated" date at the top of this policy; notify you through a prominent notice on our website or via email (for significant changes); re-request your consent if required by law for new cookie purposes. We encourage you to review this Cookie Policy regularly to stay informed about our practices. Continued use of our website after policy updates constitutes acceptance of the revised policy, though we will obtain fresh consent for material changes affecting non-essential cookies. Questions and Concerns: If you have questions about our cookie practices, need assistance managing your preferences, or wish to exercise your privacy rights, please contact us: VaultCoreSecurity | Email: [email protected] | Phone: +49 5217 9435071 | Headquarters: Friedrichstraße 68, 10117 Berlin, Germany | Austria Office: Kärntner Ring 12, 1010 Vienna, Austria | Switzerland Office: Bahnhofstrasse 45, 8001 Zurich, Switzerland | Data Protection Officer: Contact via our Germany headquarters. Your Rights: Under GDPR, you have rights regarding cookie data, including access, rectification, erasure, and objection. See our Privacy Policy for detailed information about exercising these rights.