Order your device, get expert support, or learn more about our security solutions.
Ready to secure your crypto assets? Fill out the order form below or contact our sales team directly for volume discounts and enterprise solutions.
Place OrderNeed help with setup, firmware updates, or troubleshooting? Our expert support team is available Monday through Friday, 09:00-18:00 CET.
Support Email:
[email protected]
Large organization or business seeking custom security solutions? Contact our enterprise team for tailored multi-signature setups and white-glove service.
Enterprise Email:
[email protected]
Fill out the form below and our team will respond within 24 hours.
Germany (Headquarters):
Friedrichstraße 68
10117 Berlin, Germany
Austria:
Kärntner Ring 12
1010 Vienna, Austria
Switzerland:
Bahnhofstrasse 45
8001 Zurich, Switzerland
Germany: +49 5217 9435071
Austria: +43 1 5123 890
Switzerland: +41 44 5678 120
General: [email protected]
Support: [email protected]
Sales: [email protected]
Monday – Friday
09:00 – 18:00 (CET)
Emergency support available 24/7 for enterprise customers
For sensitive inquiries, we offer PGP-encrypted email communication. Request our public key via [email protected]
Schedule an appointment to see VaultCore devices in person and speak with our security experts.
Visits by appointment only. Please contact us at least 48 hours in advance.
Schedule AppointmentQuick answers to common questions about ordering and support.
We accept bank transfers (SEPA for EU customers), credit/debit cards (Visa, Mastercard), and Bitcoin payments. Enterprise customers can arrange invoice billing with NET30 terms.
Free standard shipping within Germany, Austria, and Switzerland (3-5 business days). Express shipping available for €15. All packages include tracking and require signature upon delivery. International shipping available on request.
Yes! Orders of 10+ devices receive 10% discount, 25+ receive 15% discount, and 50+ receive 20% discount. Contact [email protected] for custom enterprise pricing and white-label options.
30-day money-back guarantee on all purchases. Device must be unused and in original packaging. We cover return shipping costs within the DACH region. Refunds processed within 5 business days of receiving the returned device.
Standard support inquiries receive responses within 24 hours during business days. Priority support (included with multi-device purchases) guarantees 4-hour response times. Emergency support available 24/7 for enterprise customers.
Yes, our Berlin headquarters welcomes walk-in purchases by appointment. We also offer personalized setup assistance and security consultations during your visit. Please schedule at least 48 hours in advance via [email protected] or call +49 5217 9435071.